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You can restore the factory settings of your GoGear player with the automatic repair utility that comes included with the software for the player: * Launch the Philips Device Manager on your pc by clicking Start -> Programs -> Philips Digital Audio Player -> SA2XXX -> Philips SA2XXX Device * Connect your GoGear player to the pc with the supplied USB cable * The Philips Device Manager will automatically detect your player and start its recovery mode * Follow the instructions of the Device Manager * After your player has been repaired, click OK * Click the “remove hardware” icon in the taskbar and disconnect your player when Windows indicates it is safe to do so * Restart your GoGear player to complete the process We advise you to copy any files that you want to keep to the hard drive of your computer. Disconnect your GoGear from your computer properly after the process is complete and restart your MP3 player.IMPORTANT: During this process, all files on your player will be deleted. Click "Repair" and follow the onscreen prompts as given by the "Philips Device Manager" to complete the process of memory recovery. Hold the key as the "Philips Device Manager" reads your GoGear and activates recovery mode. Plug the small end of the supplied USB cord into the bottom of your GoGear while holding down the "Volume Up." Insert the larger end into a free USB port on your computer. Inspect your GoGear to confirm that it is turned off. From your computer's "Start" menu, choose "Programs," "Philips Digital Audio Player," "Area Device Manager" and "Philips Device Manager." The Philips Device Manager software will be activated. Initiate a file recovery by first connecting your GoGear to your computer. If the reset failed to correct the issue, perform a file recovery on your GoGear. Power the device back on to see if the corrupted files have been corrected.

Hold the thin object in place until you see the unit shut down completely. Locate a thin object, such as pen tip or unfolded paper clip and insert it into the small reset hole on the bottom of your GoGear. Perform a system reset, which won't erase your files, to attempt to correct playback.